Terms and Conditions
Welcome to the VeeoSync terms of service. Please read them fully.
Terms of Service
VEEOSYNC TERMS OF SERVICE ("terms")
1 Welcome to VeeoSync. VeeoSync ("VeeoSync", "we", "us") provides internet services. We provide services ourselves and via our related companies, affiliates and resellers who act on our behalf, at our website at https://VeeoSync.com, subdomains and related sites (each a "website"), and using mobile apps we provide ("our mobile apps"), which enable users, amongst other things, to encrypt by way of user controlled encryption ("UCE"), use our application programming interface ("API"), upload, store, manage, download and decrypt files, information, material and other data ("data") and give access to that data to others (all together, "services" and each, a "service"). If you have questions about how to use our services or the great things you can do with VeeoSync, check our Help Centre or, if you can't find the answer there, email us at support@VeeoSync.com.
2 These terms are binding and apply to any use of the services, website and our mobile apps by you and anyone who you allow to access your data or our services. By using our services, the website or our mobile apps, you and they irrevocably agree to these terms. If you do not like these terms or don't want to be bound, you can't use our services, the website or our mobile apps. In particular, OUR SERVICES ARE PROVIDED SUBJECT TO CERTAIN DISCLAIMERS BY US AND UNDERTAKINGS BY YOU, INCLUDING AN INDEMNITY FROM YOU IF YOU BREACH THESE TERMS – see clauses 37-47. NEW ZEALAND LAW AND ARBITRATION OF ANY DISPUTES APPLIES EXCLUSIVELY – see clauses 48 and 49.
3 We can change these terms at any time by providing you at least 30 days' prior notice of the change, whether via our website, via our mobile apps, by sending you an email or via any messaging service we provide. Your continued use after that notice means that you agree to the changed terms. If you have paid for a subscription that is due to expire after that 30 day notice period and you do not wish to continue to use our services under the new terms, you may terminate your subscription before the new terms come into force. We will then (but not otherwise) refund the unexpired portion of your subscription payment within 30 days and close your account.
4 If you comply with these terms, then we grant you a non-exclusive, non-transferable, worldwide licence to access and use our services via the website and our mobile apps in accordance with these terms and any plan you have subscribed for.
5 If you allow others to access your data (e.g. by, amongst other things, giving them a link to, and a key to decrypt, that data), in addition to them accepting these terms, you are responsible for their actions and omissions while they are using the website and services and you agree to fully indemnify us for any claim, loss, damage, fine, costs (including our legal fees) and other liability if they breach any of these terms.
6 Our service includes UCE. You should keep your password and encryption keys safe and confidential. You must not share your password with anyone else and should not release encryption keys to anyone else unless you wish them to have access to your data. If you lose or misplace your password, you will lose access to your data. We strongly urge you to use best practices for ensuring the safety of your system and devices (e.g. via security upgrades, firewall protection, anti-virus software, securing your devices). VeeoSync will never send you emails asking for your password or suggesting that you click a link to login to your account, so do not be fooled by any such email since it will not be from us.
7 You must maintain copies of all data stored by you on our services. We do not make any guarantees that there will be no loss of data or the services will be bug free. You should download all data prior to termination of services.
8 Our service may automatically (without us viewing the file content) delete a file you upload or give someone else access to where it determines that that file is an exact duplicate of the original file already on our service (a process usually referred to as deduplication). In that case, the original file will be accessed by you and any other user and that file will be retained for so long as any user has a right to access it under these terms.
9 We will store your data on our service subject to these terms and any plan you subscribe to. If you choose to stop using our services, you need to make sure you download your data first because after that we may, if we wish, delete it. If we suspend our services to you because you have breached these terms, or someone you have given access to has breached these terms, during the term of that suspension, we may, if we wish, deny you access to your data but keep it for evidential purposes. If we terminate our services to you because you or someone you have given access to has breached these terms, we may, if we wish, delete your data immediately or keep it for evidential purposes. In circumstances where we cease providing our services for other reasons, we will, if reasonably practicable and we are not prevented by law or likely to incur any liability in doing so, give you 30 days' notice to retrieve your data.
10 Once you have subscribed to a plan for our services (with payment having been made via the website, one of our mobile apps or one of our related companies, affiliates or authorised resellers), you need to pay the fees (if any) for that plan (and any other taxes or duties). No matter which reseller or related or affiliated entity of VeeoSync you make payment to, your contract for services is with VeeoSync Limited and is governed exclusively by these terms and our policies referenced in these terms. We can also change the fees for our services (other than those you have already contracted and paid for) at any time if we give you notice. You can't withhold payment for any reason or claim any set-off without getting our written agreement.
11 If at any time you do not make a payment to us when you are supposed to (including on termination), we can (and this doesn't affect any other rights we may have against you):
11.1 suspend or terminate your use of the service and/or;
11.2 make you pay, on demand, default interest on any amount you owe us at 10% per annum calculated on a daily basis, from the date when payment was due until the date when payment is actually made by you. You will also need to pay all expenses and costs (including our full legal costs) in connection with us trying to recover any unpaid amount from you.
12 You must:
12.1 where you have subscribed for a service, always give us and keep up to date, your correct contact and any billing details, particularly if these change;
12.2 comply with these terms and any other agreements you have with us;
12.3 comply with all applicable laws, regulations and rules when using the website, our services and with respect to any data you upload, share, or otherwise make available, using our services.
What you can't do
13 You can't:
13.1 assign or transfer any rights you have under these terms to any other person without our prior written consent;
13.2 do anything that would damage, disrupt or place an unreasonable burden on our website or service or anyone else's use of our website, our mobile apps or a service including but not limited to denial of service attacks or similar;
13.3 infringe anyone else's intellectual property (including but not limited to copyright) or other rights in any material;
13.4 resell or otherwise supply our services to anyone else without our prior written consent;
13.5 use our website, our mobile apps or a service, including, without limitation, any communication tools available through the website or our mobile apps, or any forum, chat room or message centre that we provide:
13.5.1 to store, use, download, upload or otherwise transmit or make available, data in violation of any law (including to breach copyright or other intellectual property rights held by us or anyone else);
13.5.2 to send unwelcome communications of any kind (including but not limited to unlawful unsolicited commercial communications) to anyone (e.g. spam or chain letters);
13.5.3 to abuse, defame, threaten, stalk or harass anyone, or to harm them as defined in the Harmful Digital Communications Act 2015 (NZ) or any similar law in any jurisdiction;
13.5.4 to store, use, download, upload or otherwise transmit, unsuitable, offensive, obscene or discriminatory information of any kind;
13.5.5 to run any network scanning software, spiders, spyware, robots, open relay software or similar software;
13.5.6 to upload anything or otherwise introduce any spyware, viruses, worms, trojan horses, time bombs or bots or any other damaging items which could interfere with our, or anyone else's, network, device or computer system;
13.5.7 to use any software or device which may hinder the services (like mail bombs, war dialing, automated multiple pinging etc.);
13.5.8 to attempt to gain unauthorised access to any services other than those to which you have been given express permission to access; or
13.5.9 to impersonate anyone or to try to trick or defraud anyone for any reason (e.g. by claiming to be someone you are not).
14 If you register with us, you will need to use a password in conjunction with your specific username. You need to make sure your username and password are secure and confidential. Make sure you tell us straight away if you think or know someone else has used your password or there has been any other security breach. We will hold you responsible for anything done using your username and password. MAKE YOUR PASSWORD A STRONG ONE AND KEEP IT SECURE. We are not responsible if someone else gains access to your computer or other device and/or your VeeoSync password and/or encryption keys for any files.
15 You are not allowed to, and you can't let anyone else, copy, alter, distribute, display, licence, modify or reproduce, reverse assemble, or reverse compile (whether digitally, electronically, by linking, or in hard copy or by any means whatsoever) or use any of our code, content, copyright materials, intellectual property or other rights without getting our permission first in writing, other than in order to use our services and the website as intended or as allowed under any open source licences under which we use intellectual property provided by others. The open source code that we use, where we obtained it, and licences for that code are all referenced on our website and via our mobile apps.
16/17 You own, or undertake that you are authorised to use, any intellectual property in any data you store on, use, download, upload, share or otherwise transmit to or from, our service. You grant us a worldwide, royalty free licence to use, store, back-up, copy, transmit, distribute, communicate and otherwise make available, your data.
Copyright Infringement Notices
18 We respect the copyright of others and require that users of our services comply with copyright laws. You are strictly prohibited from using our services to infringe copyright. You may not upload, download, store, share, display, stream, distribute, e-mail, link to, transmit, share or otherwise make available any files, data, or content that infringes any copyright or other proprietary rights of any person or entity.
19 We will respond to notices of alleged copyright infringement that comply with applicable law and are properly provided to us. If you believe that your content has been copied or used in a way that constitutes copyright infringement, please provide us with the following information:
(i) a physical or electronic signature of the copyright owner or a person authorised to act on their behalf;
(ii) identification of the copyrighted work claimed to have been infringed;
(iii) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material including the exact URL link to that material on VeeoSync;
(iv) your contact information, including your address, telephone number, and an email address; a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law; and
(v) a statement that the information in the notification is accurate, and, under penalty of perjury (unless applicable law says otherwise), that you are authorised to act on behalf of the copyright owner.
20 We reserve the right to remove data alleged to be infringing without prior notice, at our sole discretion, and without liability to you. In appropriate circumstances, we will also terminate your account if we consider you to be a repeat infringer. Our designated copyright agent for notice of alleged copyright infringement is:
VeeoSync Copyright Agent:
21 We process all takedown notices based on good faith acceptance of the representations from the party submitting the takedown notice. We do not review the material before processing the takedown notice.
22 You may file a counter-notice if you believe that access to a file you have uploaded has been wrongly disabled because it was the subject of an incorrect takedown notice. You should only do so if you are confident that no other party owns copyright in the material, or you have rights to store the material and, if you are sharing it, that you have the right to do so.
23 Please understand that:
23.1 When we receive your counter-notice, we pass it, including your address and other contact information, to the party who issued the original takedown notice. By submitting your counter-notice you authorise us to do so.
23.2 Filing a counter-notification may lead to legal proceedings between you and the complaining party.
23.3 There may be adverse legal consequences in New Zealand and/or your jurisdiction if you make a false or bad faith allegation by using this process.
23.4 If, when using this counter-notice process, you make a false or bad faith allegation or otherwise breach these terms or any of our policies and that causes us any loss, costs (including legal costs), damages or other liability, we reserve the right to claim for and recover from you that loss, those costs (including full legal costs on a solicitor client basis), damages and other liability, by deduction from any balance in our account and/or by proceedings in New Zealand and/or the jurisdiction of the address in your counter-notice.
23.5 We provide this counter-notice process voluntarily for the purposes of all applicable copyright takedown and counter-notice regimes in New Zealand and other jurisdictions, but, in doing so, we do not submit to any jurisdiction, law, tribunal or court other than those of New Zealand, as set out in these terms. We may amend, suspend or withdraw this counter-notice process at any time, provided that any counter-notices in train at that time shall continue to be processed.
24 By filing a counter-notice, you are deemed to have accepted the above terms. If you do not accept the above terms, do not file a counter-notice.
25 To file a counter-notice with us, you must provide a written communication to support@VeeoSync.com that includes substantially the following.
25.1 Identification of the specific URL(s) of material that has been removed or to which access has been disabled.
25.2 Your full name, address, telephone number, email address and the username of your VeeoSync account.
25.3 The statement: "I have a good faith belief that the material was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled."
25.4 The reasons for that good faith belief, sufficient to explain the mistake or misidentification to the person who filed the original takedown notice.
25.5 The statement "I will accept service of proceedings in New Zealand or in the jurisdiction where my address in this counter-notice is located, from the person who provided VeeoSync Limited with the original copyright takedown notice or an agent of such person."
25.6 Signature. A scanned physical signature or usual signoff in an email or using our webform will be accepted.
25.7 You may also provide comments.
26 We will only accept a counter-notification directly from the user from whose account a URL or file has been disabled. For verification, counter-notifications must be submitted from the email address associated with the account.
27 If we do not receive any further communication from or on behalf of the person who originally submitted the takedown notice or any communication we do receive does not in our sole opinion adequately justify the original takedown notice, we may, but shall not be obliged to, reinstate the material in approximately 10-14 days provided we have no reason to believe that the material infringes copyright.
28 Nothing in this counter-notice section prejudices our right to remove or disable access to any material at any time, for any reason or no reason.
Other Infringement Notices
29 If you consider there has been some other infringement or breach of law, or of these terms, and wish to file a complaint, send it to support@VeeoSync.com. We will generally require the same amount of detail as set out above for copyright infringement notices. See also our Takedown Guidance Policy.
Suspension and Termination
30 You can terminate your access to the website and our services at any time by sending an email to support@VeeoSync.com requesting termination or by following the 'Cancel your account' link in the Account section of the website or mobile app. However, we will not provide any part-refund for any allowance not used on any subscription you may have other than under clause 3 above.
31 We can immediately suspend or terminate your access to the website and our services without notice to you:
31.1 if you breach any of these terms or any other agreement you have with us;
31.2 if you are not a registered user, at any time;
31.3 if you are using a free account and that account has been inactive for over 3 months or we have been unable to contact you using the email address in your account details.
32 We may also terminate or suspend our services or any part of our services, for all users or for groups of users, without notice, at any time, for any reason or no reason.
33 All charges outstanding on your account must be paid at termination.
34 You may not use, export, re-export, import, or transfer any software or code supplied as part of your use of the website or our services: (a) into any United States or New Zealand embargoed countries ; or (b) to anyone listed as a specifically prohibited recipient by the United States Government or New Zealand Government. By using the website and our services, you represent and warrant that you are not located in any such country or on any such list. You also will not use the website or our services for any purpose prohibited by United States, New Zealand or any other law, including, without limitation, the development, design, manufacture or production of missiles, nuclear, chemical or biological weapons.
Severability and Waiver
35 If any provision of these terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. If we do not enforce any right or provision of these terms or if we in any instance grant any concession or indulgence, that will not be deemed a waiver of such right or provision or obligate us to grant any concession or indulgence to anyone else.
36 We will not be liable by reason of any failure or delay in the performance of our obligations because of events beyond our reasonable control, which may include, without limitation, denial-of-service attacks, strikes, shortages, riots, insurrection, fires, flood, storm, explosions, acts of God, war, terrorism, governmental action, labour conditions, earthquakes, material shortages, extraordinary internet congestion or extraordinary connectivity issues or failure of a third party host, (each a "Force Majeure Event"). Upon the occurrence of a Force Majeure Event, we will be excused from any further performance of the obligations which are affected by that Force Majeure Event for so long as the event continues.
37 WE DON'T GIVE YOU ANY WARRANTY OR UNDERTAKING ABOUT THE SERVICES OR THE WEBSITE WHICH ARE PROVIDED "AS IS". TO AVOID DOUBT, ALL IMPLIED CONDITIONS OR WARRANTIES ARE EXCLUDED AS MUCH AS IS PERMITTED BY LAW, INCLUDING (WITHOUT LIMITATION) WARRANTIES OF MERCHANTABILITY, FITNESS FOR PURPOSE, SAFETY, RELIABILITY, DURABILITY, TITLE AND NON-INFRINGEMENT.
38 We will try to give you access to our website and our mobile apps all the time, but we do not make any promises or provide you with a warranty that our website or the services will be without any faults, bugs or interruptions.
39 Whilst we intend that the services should be available 24 hours a day, seven days a week, it is possible that on occasions the website or services may be unavailable to permit maintenance or other development activity to take place or be periodically interrupted for reasons outside our control.
40 Information on our website will change regularly. We will try to keep our website up to date and correct, but again, we do not make any promises or guarantees about the accuracy of the information on our website.
41 We do not warrant that the services will meet your requirements or that they will be suitable for any particular purpose. It is your sole responsibility to determine that the services meet the needs of your business or otherwise and are suitable for the purposes for which they are used.
42 We also aren't legally responsible for:
42.1 any corruption or loss of data or other content which you or anyone else may experience after using our website or our mobile apps, or any problems you may have when you view or navigate our website or use any of our mobile apps;
42.2 devices or equipment that we do not own or have not given you;
42.4 any actions or non-actions of other people which disrupt access to our website including the:
42.4.1 content of any data;
42.4.2 content of ads appearing on our website or our mobile apps (including links to advertisers' own websites) as the advertisers are responsible for the ads (we don't endorse the advertisers' products);
42.4.3 content of other people's websites even if a link to their website is included on our website.
43 You warrant that if you are accessing and using the services for the purposes of a business then, to the maximum extent permitted by law, any statutory consumer guarantees or legislation intended to protect non-business consumers in any jurisdiction (such as the Consumer Guarantees Act 1993 in New Zealand) do not apply to the supply of the services, the website, our mobile apps or these terms.
LIMITATION OF LIABILITY AND INDEMNITY BY YOU
44 TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE (THIS INCLUDES OUR EMPLOYEES, OFFICERS, AGENTS AND AUTHORISED RESELLERS) ARE NOT LIABLE WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), EQUITY OR ON ANY OTHER GROUNDS TO YOU OR ANYONE ELSE FOR ANY DIRECT, INDIRECT OR CONSEQUENTIAL DAMAGE, LOSS, COST OR EXPENSE, DAMAGE TO PROPERTY, INJURY TO PERSONS, LOSS OF PROFITS, LOSS OF DATA OR REVENUE, LOSS OF USE, LOST BUSINESS OR MISSED OPPORTUNITIES, WASTED EXPENDITURE OR SAVINGS WHICH YOU MIGHT HAVE HAD, DENIAL OF SERVICE OR ACCESS TO OUR WEBSITE, OCCURRING DIRECTLY OR INDIRECTLY FROM THE USE OR ABILITY OR INABILITY TO USE, OR RELIANCE ON, OUR WEBSITE, OR THE SERVICE AND BASED ON ANY TYPE OF LIABILITY INCLUDING BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE.
45 YOU SHALL INDEMNIFY US AGAINST ALL CLAIMS, COSTS (INCLUDING ALL OUR LEGAL COSTS), EXPENSES, DEMANDS OR LIABILITY, DAMAGES AND LOSSES WHETHER DIRECT, INDIRECT, CONSEQUENTIAL, OR OTHERWISE, AND WHETHER ARISING IN CONTRACT, TORT (INCLUDING IN EACH CASE NEGLIGENCE), OR EQUITY OR OTHERWISE, ARISING DIRECTLY OR INDIRECTLY FROM BREACH BY YOU OR ANYONE YOU GIVE ACCESS TO YOUR DATA, OF ANY OF THESE TERMS OR ANY POLICY REFERENCED IN THESE TERMS.
46 IF YOU ARE NOT SATISFIED WITH THE SERVICES, THEN YOUR SOLE AND EXCLUSIVE REMEDY IS TO TERMINATE YOUR USE OF OUR SERVICES AND THE CONTRACT YOU HAVE WITH US.
47 DESPITE THE ABOVE, IF ANY COURT OR OTHER COMPETENT AUTHORITY HOLDS US (THIS INCLUDES OUR OFFICERS, STAFF AND AGENTS) LIABLE FOR ANY MATTER RELATED TO THESE TERMS OR OUR SERVICES, OUR TOTAL COMBINED LIABILITY WILL BE LIMITED TO THE MOST RECENT SUBSCRIPTION AMOUNT YOU HAVE PAID TO US.
Disputes and Choice of Law
48 Any and all disputes arising of this agreement, its termination, or our relationship with you shall be determined by binding arbitration under the Arbitration Act 1996 in Auckland, New Zealand, by one arbitrator who shall be a lawyer knowledgeable in relevant technology matters appointed by the President for the time being of the Arbitrators and Mediators Institute of New Zealand Incorporated (AMINZ) on a request by either you or us. The following terms apply to the arbitration in addition to those implied by New Zealand law:
48.1 Notice must be given to apply for any interim measure in the arbitration proceeding;
48.2 The arbitration proceeding will commence when a request is made to AMINZ to appoint an arbitrator;
48.3 The arbitration shall be in English. The Arbitrator shall permit the parties and witnesses to appear by video conference that you will organise and pay for;
48.4 You will pay the arbitrator's fees and expenses;
49 The relationship we have with you under these terms and their interpretation and construction together with any dispute, suspension or termination arising out of or in connection with them, is governed exclusively by New Zealand law. VeeoSync does not submit to any other jurisdiction other than New Zealand and New Zealand law. You and we submit to the exclusive jurisdiction of the New Zealand arbitral tribunals (and courts for the purposes of that enforcement of any arbitral award or appeal on question of law).The parties agree to enforcement of the arbitral award and orders in New Zealand and in any other country.
Information and Privacy
52 You can contact us by sending an email to support@VeeoSync.com. If we need to contact you or provide you with notice we will email you at the email address you have recorded in your account details and such notices will be valid whether or not you are using that address. We may also send notices via any internal messaging system we may provide.
Rights to Third Parties
53 VeeoSync employees, officers, agents, related companies and affiliates together with authorised suppliers of services to and authorised resellers of, our services, are entitled to the benefit of all indemnities and other provisions of these terms which are for the benefit of VeeoSync in these terms.